FAQ
- Why didn’t I receive notice from SBA regarding my loan referral, and isn’t a 60-day notice required?
- My loan was referred to the U.S. Department of the Treasury Offset Program (TOP). How do I stop Treasury offsets?
- My loan is in Uncollectible status. How can I bring my loan to current status?
- What happens if a business owner is deceased?
- How can I access the SBA portal account for a deceased borrower’s account to continue payments?
- A borrower is deceased, how do I notify SBA? What happens after notification of death?
- I am experiencing difficulty accessing the SBA Portal.
- How can I update my personal information?
- Why can’t I reach someone directly to discuss my servicing questions or inquire about my service status?
- Is there a possibility for the loan to be forgiven or settled, given that the business has closed?
- What happens when a loan defaults?
- How do I update or cancel my automatic (recurring) payments?
- How do I report identity theft or suspected fraud on an SBA loan?
- Can I pay multiple payments for my upcoming/future loan payments in the same month?
- Why is my principal balance not decreasing when I make a payment?
- Tax Forms
- Does interest still accrue while a loan is in deferment?
- How can I remove a co-obligor (borrower or guarantor) from my loan?
- According to my divorce decree, I'm no longer obligated to repay this debt; how can I be removed from this loan?
- How can I update my name on my loan?
- How do I correct my tax identification number (EIN, SSN, TIN)?
- I don't see my SBA loan in the SBA Loan Portal, now what?
- I see my loan but can't make a payment, why?
- Hardship Accommodation Plan (HAP)
- Where can I find my SBA loan number?
- SBA Contact Information
- Can I request an increase to my loan?
- How do I view my payment history?
- How do I request a deferment?
- What happens if a borrower dies?