FAQ
- Mailed check or money order payments are no longer accepted. As a seasoned borrower without a computer, how can I pay?
- Facing financial hardship, I cannot make my loan payments. What options are available to avoid default?
- I was unaware of when to start paying. I have not received a statement on my loan.
- I received a letter from Treasury that my funds will be offset due to my delinquent loan. How can I stop the offset?
- Money is being taking out of my account from the department of treasury, and it is a fraudulent loan.
- I'm having an issue logging in to the SBA portal.
- I have not received statements in the mail
- I was advised by the Department of Treasury to call SBA and request loan recall, will you?
- I do not have a PPP loan with the SBA, how can I submit this as Fraud?
- I would like a copy of my 1098 statement
- I have an insurance check that requires the SBA's signature, what should I do?
- My loan is now in an Uncollectible status, how do I get it back to good standing?
- I paid my loan in full at Treasury but an offset/garnishment occurred afterwards. How do I get a refund?
- How long does it take to get a refund?
- Why is my loan balance higher after transfer to Treasury Cross-Servicing (DMS)?
- I made an additional payment and my due date did not change.
- How are payments allocated between interest and principal?
- How do I make online payments?
- I couldn’t access the portal for some reason, so I couldn’t make payments.
- I was making auto-payments and they stopped without my knowledge.
- What’s the difference between Payment Activity and Payment History in Customer View?
- I made payments to bring my loan current. Could you please advise on the next steps?
- How do I bring my SBA loan current after transfer to the U.S. Department of the Treasury Cross-Servicing Program?
- If I don't qualify for the Payment Assistance program are alternative payment plans available?
- What are the eligibility requirements for Payment Assistance?
- I'm struggling to make my loan payments due to financial hardship. Can I make lower payments and avoid delinquency?
- Will I receive documentation or a 1098 form indicating the interest paid on my COVID EIDL for tax reporting purposes?
- How do I know if I am personally liable for my COVID EIDL?
- Is there any option to have my COVID EIDL forgiven?
- Why was my loan referred to Treasury when I was making payments?